Customer Service Contact Us We value your business and want to ensure you are 100% satisfied with your order! Should you have any issues with your order, we would be glad to assist you. Telephone: 817-284-4222 Email: pattyraks@yahoo.com Methods of Payment We gladly accept the following methods of payment: Visa or MasterCard you do not have to have a Paypal account to pay by credit card. Paypal - Visa, MasterCard, E check, or PayPal funds all paid through your Paypal account. Money Order. If you do not feel secure paying online you may call the store direct with your order and pay with Visa or MasterCard. Security Our ordering system is secured with VeriSign & PayPal encryption technology. (You do not have to have a PayPal Account to pay with Credit Card) Shipping - All order will ship within 48 hours if in stock, if not a email will be sent letting you know of estimated time of arrival. Order Total Standard Two-day Overnight 40.00 and under 5.95 18.50 25.50 40.01 - 75.00 11.95 21.00 28.00 75.01 - 200.00 15.95 24.50 31.50 200.01 - 300.00 22.95 28.50 33.50 300.01 - and over FREE FREE FREE Return Policy Due to coffee being a consumable item - we can not give refunds or exchanges on coffee (government standards) , please make sure that you are ordering the correct flavor and quantity before checkout. You may return merchandise for an exchange or store credit only, less shipping charges. All apparel, shoes and accessories items must be returned within 7 days of receipt. No Exceptions. To receive full credit you must call for a "Return Authorization" merchandise must be: Unworn Undamaged Unwashed Tagged with original labels/price tickets In original packaging Accompanied by original packing list and copy of invoice receipt Please pack merchandise securely in the original shipping package and ship it via insured USPS, UPS, or FedEx. Mail merchandise to: Pattyraks 401 S. Main St. Grapevine, TX 76051 (817) 488-2818 Exchanges If you are returning an item for an exchange, shipping for the new item will be free of charge. However, we do not refund return shipping charges, unless we made an error. If the requested exchange item is not available, we will gladly issue you a store credit. How to use Promotional/Discount Codes If you received a coupon/flyer/certificate entitling you a discount, please locate the Voucher Code. Enter the Voucher code in the box provided under the Voucher heading during checkout and click on recalculate. Your total will now reflect the discount. If you have any questions please call us. Check Policy We only except payments from checking accounts through Paypal. You may send a money order with a copy of your order to... Pattyraks 401 S. Main St. Grapevine, TX 76051 Gift Wrap There will be a $5.00 fee if item is to be gift wrapped. Do you sale wholesale? Nana & Mimi T shirts can be bought wholesale.